Returns & Exchanges

Clothing, shoes & accessories

• Exchangeable within 7 days of purchase if unworn, unwashed, with tags attached and the original receipt.
• Exchanges are for size or colour, subject to stock availability.
• Sale and clearance items are final sale unless faulty.

Lingerie & underwear — hygiene exclusion

For hygiene reasons, lingerie, underwear and swimwear cannot be returned or exchanged once the hygiene seal or tags have been removed, or the item has been worn or tried on without protective liner. Please check sizing carefully using our size guide before purchase.

Faulty items

If an item has a manufacturing fault, see our Quality Guarantee. Faulty items are repaired, replaced or refunded at no cost to you.

Shoes

• Try shoes on a clean surface before wearing outdoors — soles that show signs of outdoor wear cannot be exchanged.
• Original box must be returned in resalable condition.

Refunds

Approved refunds are issued as store credit or to the original payment method within 7 working days, depending on how the purchase was made.

How to start a return

Visit any branch with your item and receipt, or message us on WhatsApp with your order details and photos.