Quality Guarantee & Garment Care

What our guarantee covers

• Manufacturing faults such as loose seams, faulty zips, snapped clasps or mismatched hardware discovered before wear.
• Shoes with sole separation or stitching defects not caused by wear or misuse.
• Handbags and belts with hardware or lining faults present at time of purchase.

What isn't covered

• Normal wear and tear, fading from washing, or damage from incorrect care.
• Items altered, tailored or repaired outside MissiSippi.
• Damage from accidents, spills or improper storage.

How to raise a claim

• Bring the item and your receipt to any MissiSippi branch within 14 days of purchase.
• Our team inspects the piece and confirms whether it qualifies for repair, replacement or credit.
• You can also start a claim on WhatsApp with photos of the fault.

Caring for your garments

• Dresses & fabrics: follow the care label — most pieces prefer a gentle hand wash or cold machine cycle and hang-drying out of direct sun.
• Lace & lingerie: hand wash in cool water with mild detergent; avoid tumble drying to protect elastic and lace.
• Shoes: use a shoe tree or stuff with paper to hold shape, wipe leather with a soft damp cloth, and let footwear air out between wears.
• Handbags & leather: store stuffed and upright away from direct sunlight; condition genuine leather every few months.
• Jewellery: keep away from water and perfume; store pieces separately to avoid tangling and scratching.

Timelines

Most in-branch inspections are completed on the spot. Repairs or replacements typically take 3 – 10 working days depending on the item.