Countrywide Delivery & Pickup

In-store pickup

• Reserve an item on WhatsApp or via the shop and collect it free at any branch.
• We'll confirm stock and hold your item for 24 hours.

Nairobi delivery

• Same-day delivery is available for orders confirmed before 2:00 PM, subject to rider availability.
• Delivery fee depends on your location within Nairobi and is confirmed before dispatch.

Countrywide delivery

• We dispatch nationwide via trusted courier partners.
• Upcountry delivery typically takes 1 – 4 working days depending on destination.
• Delivery cost is quoted at checkout or confirmed on WhatsApp before dispatch.

Order tracking & inspection

We'll share courier or rider details once your order is dispatched. Please inspect your parcel on arrival and report any issue immediately — see our Returns & Exchanges policy.